Privacy Policy

Who We Are

This Privacy Policy describes how vestroline collects, uses, and protects your personal information. We are committed to maintaining your trust by protecting your data with the highest standards of security and transparency. We operate as a wholesale supplier of hydraulic hose fittings and brass components for industrial applications throughout the Czech Republic and beyond. Your privacy and data protection are fundamental to how we conduct our business.

Information We Collect

We collect information you voluntarily provide when you contact us through our website, including your name, email address, phone number, company name, and specific product inquiries. We also automatically collect technical information about your visits, including your IP address, browser type, device information, and pages visited. This information helps us understand how you interact with our services and improve your experience.

When you place an order or request a quote, we collect billing and shipping addresses, payment information (processed securely through third-party providers), and details about your product requirements. We may also collect information from publicly available sources to verify business credentials and ensure secure transactions.

Legal Basis for Processing

We process your personal information on several legal bases. First, we process data based on your explicit consent when you contact us or subscribe to our communications. Second, we have a legitimate interest in processing data to fulfill orders, respond to inquiries, and improve our services. Third, we process certain information to comply with legal obligations, including tax and accounting requirements. Fourth, we may process data as necessary to establish, exercise, or defend legal claims.

All processing activities are conducted in compliance with the General Data Protection Regulation (GDPR) and Czech data protection legislation.

How We Use Your Information

We use your information to process orders, fulfill requests, and provide customer support. Your data enables us to communicate with you about products, delivery status, and special offers. We analyze usage patterns to enhance our website functionality and user experience. We also use your information to prevent fraud, maintain security, and comply with legal obligations.

We may use your contact information to send you updates about new products, industry news, and promotional materials, but only if you have opted in to receive such communications. You can unsubscribe from marketing communications at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Here are our specific retention periods:

• Contact form inquiries: Retained for up to 24 months after your last interaction with us, allowing us to respond to follow-up questions and maintain business records.
• Customer order information: Retained for the duration of the business relationship plus 7 years for accounting and tax compliance purposes, as required by Czech law.
• Website analytics and usage data: Retained for up to 14 months to analyze trends and improve our services.
• Server logs and technical data: Retained for up to 12 months for security monitoring and troubleshooting purposes.
• Marketing communication records: Retained until you unsubscribe, after which we delete your preferences within 30 days.

After the retention period expires, we securely delete or anonymize your information. If you request deletion before the standard retention period, we will comply within 30 days, unless legal obligations require us to maintain the data.

Your Rights

Under GDPR and Czech data protection law, you have the right to access your personal information and receive a copy of the data we hold about you. You can request correction of inaccurate or incomplete data, and you have the right to erasure (the "right to be forgotten") in certain circumstances. You also have the right to restrict processing of your information and to object to specific processing activities.

You have the right to data portability, meaning you can request your information in a structured, commonly-used format. You may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Essential cookies are necessary for basic site functionality and security. Analytics cookies help us understand how visitors use our website so we can improve our services. Marketing cookies allow us to display relevant content and measure the effectiveness of our campaigns.

You can control cookie settings through your browser preferences and opt out of non-essential cookies at any time. Disabling cookies may affect your ability to use certain features of our website. We comply with all applicable laws regarding cookie consent and tracking.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit and at rest, secure password policies, regular security audits, and restricted access to personal information. Our team members are trained on data protection protocols and confidentiality obligations.

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security, but we maintain industry-standard protections and respond promptly to any security incidents.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These partners are bound by confidentiality agreements and use your information only as necessary to provide their services.

We may disclose your information if required by law, court order, or government request. We may also share information to protect our rights, your safety, or the safety of others, or to prevent fraud or illegal activity.

International Data Transfers

As a Czech company operating within the European Union, we primarily process data within EU jurisdictions that provide adequate data protection. If we transfer your information outside the EU, we do so only with appropriate safeguards, such as standard contractual clauses approved by the European Commission, or with your explicit consent.

Supervisory Authority

If you have concerns about how we handle your personal information or believe we have violated your data protection rights, you have the right to lodge a complaint with the supervisory authority. The data protection authority in the Czech Republic is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů) . You can contact them through their official website or submit a formal complaint if you believe your rights have been violated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy. Your continued use of our website after such modifications constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.